Keep Families Connected, Reassured and Informed – Every Day
Altra's Family Engagement module empowers care providers to give families what they want most: meaningful connection, proactive updates and peace of mind. Whether near or far, families stay closely connected to the day-to-day lives of their loved ones through real-time updates, media-rich moments and smart notifications – all from one secure app.
What You Can Achieve with Family Engagement
Strengthen Trust. Reduce Complaints. Increase Referrals. Care providers use Altra to:
Build stronger bonds between families, residents and care teams
Reduce complaints driven by lack of communication
Provide real-time visibility into daily life in the home
Improve family satisfaction scores by up to 50%
Demonstrate daily communication efforts to inspectors
Share Moments That Matter
Capture and share small, everyday moments through:
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Photos
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Videos
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Voice notes
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Personal messages
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Group updates
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Event highlights
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Activity attendance
Smart, Secure, Personalised
Families only see information relevant to their loved one. Every post is shared securely through the mobile app, with push notifications ensuring nothing is missed. Whether it's a snapshot from the garden, a video from music therapy, or a simple hello from the team, each update reinforces trust and transparency.
Lighten the Load for Your Team
Built for busy care teams:
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Automated Activity Posts – Families are notified automatically when a resident joins an activity, with no extra effort from your team
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Built for Care – Altra was designed for the unique needs of adult social care, making family engagement easy and effective without disrupting care workflows
Why Services Choose Altra for Family Engagement
Peace of Mind for Families
Families feel closer to their loved ones and reassured by the consistent, positive updates.
Fewer Complaints
Clear, ongoing communication dramatically reduces family concerns and queries.
Regulatory Confidence
Demonstrate robust communication practices during inspections with documented engagement records.
Referral Boost
Happy families are more likely to recommend your service to others
Customer Story: Athena Care Homes
Daily Posts. Big Impact. Athena Care Homes set a target of one personal post per resident per day – outside of activity tracking. These quick, simple updates have significantly reduced complaints and improved family relationships across their homes.
"The platform has strengthened the relationship between relatives and our care homes, as they can log in and see the regular, positive interactions happening each day, providing them with much-needed reassurance. It has also further strengthened the bond between residents and our team members, as they share news and messages from the residents' loved ones, fostering a more connected and supportive environment."
Lisa Vile
Hospitality Manager