One Central Place for Resident Requests and Service Delivery
Altra's Concierge module gives your team a simple, effective way to manage resident requests, streamline service delivery, and improve the everyday experience in your home. Whether it's maintenance, housekeeping, menu changes or special requests, everything is logged, tracked and fulfilled from one place.
What You Can Achieve with Concierge
Raise Service Standards. Reduce Delays. Respond Faster. Care providers use Concierge to:
Offer a clear, centralised way for residents and families to make requests
Keep teams aligned on open tasks, statuses and completion timelines
Reduce missed or forgotten requests
Log all service activity for accountability and auditing
Improve satisfaction by delivering a more responsive and personalised experience
One Place for Every Request
Residents, staff or families can submit requests directly through the Altra platform – everything from fixing a lightbulb to asking for room cleaning or booking an in-room activity.
Common request types include:
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Housekeeping (e.g. extra linen, cleaning)
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Dining (e.g. special meal requests, menu feedback)
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Resident experience (e.g. birthday requests, room changes)
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Personal services (e.g. transport booking, activity reminders)
Staff Workflow Made Simple
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Requests appear in the dashboard with real-time status updates
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Teams can accept, comment, complete and log follow-up notes
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Request history is linked to the resident profile for future reference
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All actions are recorded to support care documentation and inspections
You can even allow family members to submit certain request types — like meal preferences or resident birthday wishes — to keep everyone involved and connected.
Designed for Resident Satisfaction and Team Efficiency
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Mobile Friendly: Staff can manage requests from their phone or tablet without returning to an office
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Configurable by Department: Route requests automatically to maintenance, kitchen, housekeeping, or activities
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Automated Alerts: Notify staff when requests are overdue or unassigned
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Reporting and Oversight: Track request types, frequency, average resolution time and trends across homes
Why Services Choose Altra Concierge
Improved Responsiveness
Handle more requests faster with a streamlined communication loop between residents and teams.
Accountability and Transparency
Create a visible record of service requests and completion for internal tracking or inspections.
Family Confidence
Keep families reassured by showing how resident needs are met quickly and thoughtfully.
Better Use of Staff Time
Reduce back-and-forth and missed messages with a clear, trackable process.
Evidence Person-Centred Service
Log and demonstrate that services are tailored to each resident's evolving needs.
Customer Story: Curam Care
Resident Experience That Feels Personal
"Concierge has made it so much easier for us to stay on top of resident requests. Whether it's a maintenance issue or just something simple like a new pillow or favourite snack, we can now track every request and make sure nothing is missed. It's helping us build more trust with residents and families, and our team finds it so easy to use. It really reinforces our promise of personal, responsive care."
Lisa Vile
Resident Experience Manager, Curam Care